Fair Use and Usage Policy

1. Purchased usage model

Your Order or checkout record identifies the usage model for each feature. A Limited Plan has an agreed allowance. Unlimited means no fixed allowance only for the feature expressly described as unlimited, subject to Fair Use and disclosed operational controls. Other features may have their own limits. Separately purchased capacity or metered use applies only where its amount or measurement, rate and conditions were expressly accepted.

Creating custom agents, initiating background tasks or connecting more sources does not itself purchase additional capacity or human Seats. No hidden allowance, undisclosed overage, automatic Seat or forced upgrade applies. Charges within an already accepted metered arrangement follow its agreed measurement and rate.

2. Limited Plans and exhaustion

Before purchase, the allowance must identify its unit and calculation method, quantity or budget, per-user or per-organisation scope, counted work including retries/failures and background work, reset interval and time zone, carryover if any, usage information and notices, and exhaustion behaviour. A monthly reset within an annual subscription must be explicit. An undisclosed internal supplier-cost budget is not an additional agreed limit.

Affected new work may pause when an agreed allowance is exhausted, as disclosed, until reset or an optional separately accepted capacity purchase. Reaching the limit is not itself misconduct. Exhaustion must not prevent the access needed to cancel, request lawful return/deletion or exercise statutory rights. The purchased terms govern treatment of in-progress work.

3. Fair Use and operational controls

Fair Use means good-faith use for the Customer’s authorised business purposes, consistent with the purchased Seats, supported interfaces and stated use case. Rate, concurrency, file-size, duration, integration and queueing controls that materially affect ordinary use must be disclosed before purchase. Internal measurements on an Unlimited feature do not create a fixed allowance.

Indicators requiring review include credential sharing, general-purpose model relaying, deliberate circumvention, abusive automated throughput, runaway retries or re-indexing, and Customer-specific patterns causing material instability or rapidly accruing exceptional cost. No one indicator is conclusive. Legitimate peaks or a general increase in the Provider’s supplier costs alone are not abuse. Provider errors or incidents within its control must not be attributed to Customer misuse.

4. Notice, mitigation and emergencies

For an ordinary Fair Use concern, the Provider will explain the pattern and effect, give reasonably available supporting information and practical mitigation, and allow at least five Business Days to respond. It may apply proportionate scheduling, queueing, rate or workflow restrictions while resolving the concern. Separately agreed Limited Plan exhaustion does not require an abuse investigation.

Immediate measures may address unlawful activity, a security threat, serious instability, imminent upstream suspension or exceptional Customer-specific cost that cannot reasonably be contained less restrictively. The Provider will notify the Customer promptly, limit the scope and duration and review restoration when the risk is resolved. Emergency powers do not authorise undisclosed charges.

If no sustainable arrangement is reached within 30 days after an ordinary notice, either party may terminate the affected Service on 30 days’ notice, with unused prepaid fees refunded unless termination is for the Customer’s material breach. Serious AUP breaches are governed by the Terms. Additional capacity or a new Plan remains optional and requires agreement.

5. Changes and records

This policy changes under Clause 22 of the Terms. Renewal allowances and entitlements may change through the agreed renewal-notice process; purchased prepaid entitlements must not be silently reduced by a website edit. Newly metered charges or additional purchases require affirmative agreement. Operational controls must not disguise an Unlimited feature as an undisclosed fixed allowance.

The Provider will retain information reasonably sufficient to explain material Fair Use decisions and supply an intelligible extract on reasonable request, subject to security, privilege, confidentiality and other customers’ rights.